Managed IT & Cybersecurity
Service desk, monitoring, patching, endpoint protection, backup oversight and technology planning.
Explore managed ITIT · CLOUD · WEB · TELCO · SECURITY · AI
One accountable partner for every system that keeps your business running.
MiCiS designs, integrates, supplies, manages and supports technology across the office, cloud, web and physical site—including IT, communications, business systems, CCTV and access control. We also deliver custom AI and integration solutions and complete technology fitouts.
One team, one plan and one number to call when systems overlap.
Connected environment
Integrated
OWNERSHIP
100% Australian-owned
All staff and support based in Australia.
COVERAGE
Digital + physical
From users, cloud and web to sites and security.
SECURITY
Master Licence 000106445
Electronic & physical security capability.
SUPPORT
One escalation path
Less supplier handballing when systems, software and sites overlap.
ONE CONNECTED ENVIRONMENT
The technology in your business does not operate in separate boxes.
Internet affects phones. Networks affect cameras. Identity and DNS affect cloud and web services. Access, point-of-sale and business systems may need to exchange data. When one provider understands the whole environment, issues are easier to diagnose and integrations are easier to deliver.
- One service relationship across IT, communications, web and site technology.
- One documented architecture covering systems, data, risk and lifecycle.
- One team to integrate platforms and coordinate vendors, carriers and trades.
Your connected technology stack
People and devices
Support, endpoints, identity and policy
Microsoft 365, cloud and web
Collaboration, hosting, DNS, backup and recovery
Networks and internet
Firewalls, switching, Wi-Fi, WAN and failover
Voice and collaboration
Hosted PBX, Teams calling and mobility
CCTV and site security
Video, access control, intercoms and alarms
Integration, AI and automationCustom workflows, reporting and modules across the stack
Cross-system
SERVICES
Capability across the systems your organisation depends on.
These core services can be delivered independently or managed together. More complex integrations, AI solutions and complete technology fitouts are shown in Solutions below.
Microsoft 365 & Cloud
Identity, email, collaboration, migrations, governance, backup and secure cloud operations.
Explore cloud servicesInternet & Connectivity
Business internet, fibre, NBN, mobile backup, failover and resilient multi-site connectivity.
Explore connectivityBusiness Phone Systems
Hosted PBX, Microsoft Teams calling, handsets, call flows, mobility and carrier coordination.
Explore communicationsCCTV & Video Surveillance
Commercial video systems, recording, remote access, maintenance and practical site coverage.
Explore CCTVAccess Control & Alarms
Doors, credentials, intercoms, alarms and integrated site systems that are easier to manage.
Explore site security
Web services
Web hosting on Australian servers
Web Hosting, Domains & DNS
Business web hosting on Australian servers, plus domain registration and renewals, DNS hosting and management, SSL certificates, website migrations, backups and ongoing support.
- Domain registration & transfers
- DNS hosting & management
- SSL certificates & renewals
- Migrations, backups & support
WHY INTEGRATION MATTERS
No more systems—or suppliers—working in isolation.
A failed phone, camera, website or cloud application may actually be an internet, firewall, identity, DNS, power or integration problem. MiCiS can investigate the complete service path, connect the platforms involved and coordinate the right fix.
- Clear ownership: one team manages the incident or project from diagnosis to resolution.
- Connected context: support, reporting and automation can use data from more than one platform.
- Better delivery: upgrades and fitouts account for dependencies across systems, software and the site.
Example cross-system workflowAccess, POS and reporting
Custom integration
Business requirement
Match site access events with point-of-sale and shift records.
01Access controlEntry and exit events are capturedLive
02Point of saleStaff and shift data are matchedLinked
03Business rulesExceptions and thresholds are evaluatedAutomated
04Reporting and alertsDashboard updates and managers are notifiedDelivered
One workflow connects site security, business data and management reporting without replacing the existing platforms.
ADVANCED SOLUTIONS
When the requirement crosses systems, software and the physical site, MiCiS can own the complete outcome.
We connect platforms, build missing functionality, apply AI where it creates practical value and deliver complex technology environments from design through commissioning.
Systems Integration & Custom Solutions
Connect access control, point-of-sale and other business platforms, or extend existing systems with integrations, custom reports, dashboards, workflows and purpose-built modules.
- Access control, POS and business platforms
- Custom reports, dashboards and modules
- APIs, data exchange and automated workflows
AI & Intelligent Automation
Practical advice, solution design and implementation for AI across IT, communications and security—integrated with the systems, workflows and data your organisation already uses.
- AI strategy, readiness and governance
- Custom assistants, reporting and workflows
- Voice, business-data and video use cases
Technology Projects & Fitouts
End-to-end delivery for new sites, relocations and complex upgrades across IT, networks, Wi-Fi, telephony, CCTV, access control, structured cabling and electrical scope.
- New sites, relocations and refurbishments
- IT, telco, security and structured cabling
- Electrical scope, commissioning and handover
SOLUTIONS BY ORGANISATION
A service model shaped around your sites, people and risk.
MiCiS adapts the delivery model to your operating environment, internal capability and compliance needs.
Small and medium business
Predictable support, practical security and reliable communications without building a large internal technology team.
View solutionMulti-site organisations
Standardised connectivity, voice, security, integrations and support across offices, facilities and remote locations.
View solutionGovernment & not-for-profit
Secure, cost-conscious services with clear accountability, practical governance and support for complex operating environments.
View solutionCommercial property & facilities
Networks, communications, CCTV, access control, integrations and site technology coordinated through one provider.
View solutionEvents & hospitality
Technology for live events and busy venues.
From a temporary event site to a venue operating seven days a week, MiCiS brings connectivity, networks, business technology and support together around the way you operate.
Event Networks & Connectivity
Temporary and recurring connectivity, networks, infrastructure and support—from small functions to major public events.
- Internet, Starlink and suitable backup options
- Wi-Fi, fibre, switching and site infrastructure
- Planning, testing and agreed event support
Hospitality & Venue Technology
Connected technology and practical support for pubs, clubs, restaurants, cafés, function venues and multi-site operators.
- Internet, guest Wi-Fi, staff IT and communications
- CCTV, access control and business-system connectivity
- Support and projects planned around venue operations
Managed network case study
Active service
Botanic Gardens of Sydney
Royal Botanic Garden Sydney & The Domain
40 smart nodes
Public · scientific · event precinct
Internet and carrier services
External connectivity into the managed environment
ENE.HUB smart-node infrastructure
40 nodes across the precinct
Continuous monitoring and support
MiCiS-managed
Core network
Fibre switching · firewall · routing
Science and operations
Day-to-day organisational services
Public Wi-Fi
Connectivity for visitors across the precinct
Security-related services
Separated services supported by the managed core
Major events
Changing connectivity and event-support requirements
Event support
Invictus Games Sydney 2018
Handa Opera on Sydney Harbour
Westpac OpenAir
Conceptual service view—not a physical network topology.
PROOF, NOT PROMISES
One managed network, from daily operations to major events.
Botanic Gardens of Sydney needed more than smart-node hardware and fibre. It needed an active network that could support day-to-day teams, public Wi-Fi, security-related services and changing event requirements. MiCiS designed and commissioned the core network, then expanded and managed the environment with ENE.HUB and the Gardens’ teams, providing connectivity, monitoring, maintenance and event support.
01 · Client and environment
Botanic Gardens of Sydney — Royal Botanic Garden Sydney and The Domain, with 40 smart nodes across a public, scientific and event precinct.
02 · Operational challenge
Turn installed physical infrastructure into a managed network with separate services for organisational users, the public, security functions and temporary events.
03 · Solution and technologies
Core fibre switching, managed firewall and routing, carrier services, Wi-Fi, continuous monitoring, fibre and data maintenance, and event set-up and support.
04 · Verified result
The managed environment continues to support science and operational teams, public connectivity and recurring events including Handa Opera on Sydney Harbour and Westpac OpenAir, as well as Invictus Games Sydney 2018.
Verified result
One managed core and one operational contact across day-to-day services and major events.
Continuous monitoring with fault escalation, on-call engineering and event-specific support under agreed arrangements.
HOW WE WORK
A clear path from uncertainty to an environment you can manage.
Whether the need is ongoing support, a custom integration, an AI initiative or a complete fitout, the same disciplined process keeps scope, responsibility and outcomes clear.
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Discover
Understand your users, sites, systems, data, risks and priorities.
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Design
Prepare the architecture, integration approach, scope, responsibilities and costs.
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Deliver
Build, configure, install, integrate, test and document the solution.
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Manage
Monitor, maintain, support and improve the environment over time.
Not sure where the problem or the opportunity sits across your technology environment?
That is exactly where one accountable technology partner helps. Start with a practical conversation about your systems, project, integration or custom AI solution.